Simplicity, transparency & security are the Hallmarks of online shopping experience at www.tastygiants.com. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to highest quality standards. As a policy, we do not entertain return on products delivered in perfect, undamaged condition.
Please do peruse our return policy for your understanding.
A product is only eligible to return under the following conditions:
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
- If you identify a quality or manufacturing defect on the received product.
- If the product is received in damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.
To ensure that we are able to process return accurately and promptly, please read through the return process along with the guidelines to be followed.
Return Process –
- Please raise a return request within 24 hours by email – email@example.com.
- You will be asked a good quality picture of received product clearly depicting the issue (in case of damaged/defective/incorrect product) along with your order details to firstname.lastname@example.org (you can even mail the pictures along with your initial return request, for a faster processing). Our quality team will check the details in reference to its eligibility of return
- We will get back to you with your return request status within 2-3 working days’ time from the date of receiving your email request with pictures and other details. Once your request has been accepted, we will arrange a reverse pickup of the product in question. It usually takes about 2-3 working days for organizing the pickup and approx. 10 days for delivery at our warehouse.
- Once the product is received back in our warehouse, the replacement/ refund will be processed within 7 days. Read Further for important details.
By Availing the Cash on Delivery facility, you agree for the following conditions.
In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
- Returns of wrong product will not be accepted if:
- The product found damaged while picking back.
- It is without original invoice.
- It is with tampered batch number and price
- It is without its original packaging.
- If the product is used and then the return complaint is raised.
- If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
- Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the Invoice, packet and box (if any).
- Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers, if any, are intended for one-time use only and shall be treated as used even if you cancel the order.
- Discount Vouchers are not applicable on the products under sale.
- If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
- In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
NOTE TO CUSTOMERS
Fair Usage Policy:
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return item, choose not to accept our shipments or demand cash back for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
Impairment & Damages
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the products
- Take proper snapshots of the products
- Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Shree R.K. Agrotech is not responsible for any damages caused.
Change of Packaging:
Packaging of our products undergoes constant innovation and changes without compromising the quality and safety of the products. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and un-tampered.
Shree R.K. Agrotech reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities and prior notice.
For any queries feel free to reach out to our customer care team at email@example.com who will be happy to clarify your concerns.